REFUNDS & INVOICES
Refunds and invoices
Unused top-up balance is refundable with no refund fee. Invoices are available. Subscription and order conditions follow the order page and subscription terms.
Last updated: 2026-11-09
Balance refunds
- · Unused top-up balance can be refunded; no refund fee is charged by OpenOx.
- · Refunds go back to the original payment channel; timing depends on the channel and bank.
- · Usage already consumed is not refundable. Account ownership may need to be verified.
- · The minimum top-up is CNY 10.
Subscriptions
- · Unused or not-yet-active subscription orders can be reviewed by support.
- · Active subscriptions, used allowance or completed usage are settled under the order page and subscription terms.
- · Upgrades are offset by the remaining value of the current subscription; the amount is shown at confirmation.
Invoices
- · Invoices are available; type, tax rate, title and delivery are confirmed by the finance team.
- · Invoice details must match the account and order records.
- · For contracts, bank transfer or custom invoicing, contact enterprise support.
FAQ
Can unused balance be refunded?
Yes. Unused top-up balance can be refunded, and OpenOx does not charge a refund fee. Refunds are returned through the original payment channel; timing depends on the channel.
Can I get an invoice?
Yes. Invoices are available. Contact support with the invoice title, tax details and order reference; the invoice type, tax rate and delivery method are confirmed by the finance team.
Can a subscription be refunded?
Unused or not-yet-active subscription orders can be reviewed by support. Active subscriptions, used allowance or completed usage are settled under the order page and subscription terms.
How long does a refund take?
After account verification, the refund is sent back through the original payment channel. The final arrival time depends on the payment provider and bank.
Related: Pricing · Subscriptions · 中文退款说明